When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are happy to help answer any other questions you have regarding the subscription, please don't hesitate to reach out to us if there is any further confusion or concerns.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The third order that began processing on July 26th had not been shipped yet as it had just begun processing, which was why you had not received it yet. I do see that our customer service did answer your emails, and that your subscription was cancelled on July 27th along with the most recent charge being refunded on July 29th. It is also stated in bold on the personalized tea box page that the subscription renews automatically until cancelled, and this is also stated in your order confirmation emails, our FAQ, and our terms of service. It was stated in *******'s offer details that redeeming the reward would mean signing up for a subscription and entering into an auto-renewal agreement with Sips by. It looks like you had signed up for our personalized tea box subscription using a code from a promotion we had done with ******* for a free first personalized tea box. Hi *******, thank you for reaching out to us! We sincerely apologize for any frustration you have experienced with your subscription and we are happy to help. I'm currently at 18 days from my first attempt. I have received no return communication, except for the automated reply that states their returned communication is usually within two days. I have sent Sips By multiple emails and two FB messages to communicate a problem I had with my box and to notify them of the issue of my profile having been wiped of my answers. I am confident I filled it all out, and had even double checked it when I had waited weeks with no shipment. When I went to double check what I'd put in my profile to make sure I hadn't been mistaken with what I'd put, I found that half the profile was suddenly blank. I had a complaint when the box arrived because it didn't seem to honor the requests and preferences I'd made in my profile. I waited longer and eventually contacted them again and received a response that it had somehow not been grabbed by the system and they'd resolve the issue. I continued to wait and it stayed at that action on the timeline. I waited weeks to receive my box, but discovered online that it was still at the "selecting your tea" marker on the order timeline. I emailed the company and got a quick response and resolution. The code did not take the percentage off it was supposed to. Two months ago, I ordered a box of tea from Sips By with a promo code.
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